‍We love our clients to book their next appointments before they leave the salon, that way they get to choose the time that best suits them. We understand that sometimes life’s commitments get in the way, sickness, work and family. If a crisis occurs and you need to reschedule, we completely understand and will be happy to rebook your appointment. We would like to thank all our clients who do text back or let us know when they can’t make it with plenty of time to fill the vacant appointment. However, if clients cancel at the last minute or don’t show up that affects us hugely, so we have had to introduce a cancellation policy to help reduce this growing trend.


Cancellation Fees

Since the services are reserved for you personally, a cancellation fees will apply in following conditions:
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• We require a minimum of 24 hours notice for appointment cancellations to give us time to fill the vacant spot.
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• If you cancel within 24 hours of your appointment time, your deposit will be lost.
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• If you are a “No Show”, then we may charge 100% of the value of your appointment.
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• If you can’t make an appointment due to an emergency the charges will be waived at our discretion.
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• For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so, deposit will be lost.


Running Late

‍Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 15 minutes late than the appointed time without or without prior notice, we cannot guarantee we will be able to complete your treatment for you. If your treatment is unable to be completed due to being late, we have the right to postpone the appointment to another available time, and the above cancellation policy will apply and deposit will be lost.


‍Reminders

‍As a courtesy to you, we make every effort to confirm all appointments prior to the day of your booking.

At least one day before your appointment, you will receive a reminder of the time and date you have booked in with Mit Beauty & Body Care Ltd. You have various options to choose from as to how you would like your reminders: text message, email, or a phone call. We can send them to you anytime, from one month, to one day before your appointment. When you book your appointments, please advise which option you would like to use, and how far in advance you would like the reminders to be sent. When you receive your reminder if via text, please respond ‘YES’ to this so we know that we will definitely see you for your scheduled appointment.


‍Refunds 

• Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us.
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• Deposits are transferable if more than 24 hour notice is given of a cancellation and can be used for future appointments or product purchases.
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• You may send someone else in your place, just please let us know beforehand.
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• We do not offer refunds on treatments already done and paid for.


‍Complaints

‍If you are unhappy in anyway, please let us know as soon as possible – preferably before paying for your service and leaving the salon – but no later than within 3 working days and we will work with you to rectify the situation. We operate a re-do policy at Mit Beauty & Body Care Ltd., which means we may offer to re-do your service for you within a scale of free of charge if we feel it appropriate. As we have high costs to cover, including product, time and utilities, this is our policy instead of offering a refund. You may be invited back into the salon so we can assess the problem and work with you.


‍The cancellation policy gives us the time to inform our standby guests of any availability and keeps our schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.‍